A few weeks ago our mortgage lender sent us some paperwork to sign. About two weeks later I got a call asking if we were going to sign the papers in the package they sent. "What package?" I asked. And from there confusion reigned until the person in charge remembered personally giving the package to Liane. When I dug into in with her we finally figured out she had given me the contents of the package, but somewhere the fact that I needed to sign those forms and get them back got lost in translation.
No real damage was done in this case, but I told the lady that if I don't respond to something within a day or two she should assume something is wrong and follow up immediately.
At work we deal all the time with customers who claim, "I did not receive my shipment." Usually we find someone else has it, or in some cases an industrious Fed-Ex driver manages to leave it hidden well enough that even the resident doesn't find it. Interesting to see it happen from the other side.
No comments:
Post a Comment