Come And Listen To a Story...

The story of the porch carpet effectively illustrates how this whole project has unfolded.

1. The choosing stage: the sales person supplied us with a very limited set of choices. We told them we didn't like any of them, and we knew we could pick out what we wanted (of course), but they didn't offer to help much with the process. So Liane had to run around town and get her own samples, bring them back, and then compare with paint colors, siding, etc. We picked out a carpet.
2. Weeks went by without seeing it. We kept asking the sales person about it (this is way back in late September, a mere month after the project was supposed to be finished. (All through this thing numerous problems and delays have been the result of not ordering materials until the last minute. It's as if the company doesn't have the cash flow or something. We can't figure it out. Stupid.)  
3. It was around this time that we got our new project manager. Many promises were made. Few were kept. Still no carpet.
4. Finally the carpet arrived. It looked very ugly to us. Is this what we ordered? No. They had ordered and received the wrong thing. They took it away, and allegedly ordered the correct stuff. We are told it will take a couple of weeks. This was back in early October.
5. Again weeks go by waiting for the correct carpet to arrive. At one point we are told it is in and they will be out to install it soon. Another couple of weeks go by. We have now made multiple calls with gradually increasing urgency trying to move this off center. Finally Liane is told "the carpet has gone missing."
6. More weeks go by. Eventually the correct carpet gets installed somewhere around the end of November. Somewhat surprisingly it looks good. The installers did a nice job. One issue finally checked off the list.