So we have a new tile guy on the case. Hugh. He's the guy that left the note and ripped a bunch of the tile out. We called him yesterday and had him come over to get into the details of the job.
Turns out this is probably the guy who should have been working on it from the beginning. He seems much more on the ball...although I'll hold final judgement until I see some results. He basically told us that some of the prior work was done wrong and was redoing as much of it as practical.
Hopefully Hugh can bring it all home and finish it off well.
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